Call Center Agents vs Virtual Assistants: Which Path Should You Take?

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The outsourcing world is divided into different service sectors. Two of these sectors are the most crucial to success: call center services and virtual assistant services.

If you’re starting a career as an outsource service provider, you will have to know which of these options best fit your desire for personal and professional growth.

Let’s look at what each sector can offer along these lines:

Probably the most basic function of call centers is to engage clients. This includes various tasks, from providing technical assistance to handling complaints about a product or service. All you need in handling these tasks is to have a thorough background in customer service as well as a compelling ability to understand clients and influence the decisions they make.

Virtual assistants, on the other hand, are also capable of handling calling tasks, but across a broader spectrum. Unlike call center jobs, virtual assistant jobs allow you to handle a greater variety of related tasks. You can be making cold calls one minute and setting up sales appointments the next.

 

Call centers can help you nurture the skills you need to get ahead in your career. Aside from people skills, a call center is also a great place to sharpen your problem-solving skills and become an expert negotiator. This is also the reason why call centers remain a critical touch point for businesses.

You can acquire the very same skills as a virtual assistant, the only difference is that there’s a greater selection of competencies you can acquire. These include creative skills through tasks such as graphic design, video editing, and content writing, as well as administrative skills such as database management, budgeting, and documentation.

 

Call centers are known for their fast-paced environments. As you receive a larger call quota, you also improve your chances of quickly securing senior-level positions within the company. The work can get monotonous, but so long as you keep producing stellar results, you will be able to reap better benefits and opportunities for growth.

The same can be said about virtual assistants, although the range of activities they handle is not all that repetitive compared to what call center agents deal with every day. Career growth is also fast-paced, but it’s the fact that you get to learn new skills and hone them which makes a virtual assistant career highly advantageous to you in terms of career growth.

Sure enough, you will have to choose the path that offers the most advantages. Become a virtual assistant and do more than just make or receive calls. Send your resume to careers@onevirtualsolutions.

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