Non-Voice &
Chat Support
Not every customer wants to call. Some prefer typing. Some prefer texting. Some prefer staying silent. We meet them where they are. Our Non-Voice and Chat Support services deliver exceptional service. Without a single phone call. Through email. Through chat. Through messaging apps. We solve problems. We build relationships. We drive satisfaction.
Live Chat Support
Customers browse. They need help. Now.
We respond in seconds. We answer questions.
We guide purchases. We close deals. In real-time.
Email Support Management
Inboxes overflow. We sort them. We respond promptly.
We resolve issues. We maintain professional communication.
Every single message.
Social Media Support & Monitoring
Customers reach out on Twitter. On Facebook. On Instagram.
We spot them. We respond publicly. We resolve issues privately.
We protect your reputation.
Ticketing System Management
Support tickets pile up. We organize them.
We prioritize them. We resolve them systematically.
Using ZenDesk. Freshdesk. Whatever system you use.
Knowledge Base & FAQ Management
Customers need self-service options.
We build them. We maintain them. We update documentation.
We reduce repetitive inquiries.
Back-Office Documentation & Processing
Forms need reviewing. Data needs entry.
Documents need processing. We handle it all.
Behind the scenes. Accurately. Efficiently.
Multilingual Chat Support
Global customers speak different languages.
We speak them too. English. Spanish. And more.
We break language barriers. We serve everyone.
Partner with OneVirtual Solutions Today!