The Outsourcing Trends that Matter in 2021
The outsourcing industry is adapting to innovations brought out by the Covid-19 pandemic. Sure enough, these advancements will have a positive impact on how outsourcing companies (especially in the Philippines) satisfy their international clients.
What innovations are expected to develop and how can key industry players leverage them in order to stay competitive and deliver top-notch services during this time of disruption?
The transformation of the outsourcing industry boils down to a few important trends:
More outsourcing companies are embracing the evolving trend of AI-automated processing in a bid to ease up workflows and enhance the quality of results.
RPA or robotic process automation, for one, can help streamline time-consuming tasks such as moving files and folders, making calculations, and analyzing the behaviors of website visitors. This lessens the workload on both in-house and offshore team members and allows them to focus on more critical operations. It is only a matter of time before companies learn to leverage the full potential of automation for a number of applications.
It’s no secret that cloud storage has been and always will be a valuable business asset. It provides businesses a secure means to backup data offsite and ensures continuity during a disruptive crisis.
Aside from file storage, cloud computing can also provide other benefits to businesses such as servers, networking, and even software. In most cases, this can be a pay-per-use deal, but most outsourcing companies are more than willing to spend the extra money for what they need in networking.
The pandemic has amplified the need to acquire new skills, specifically those that involve the adoption of new tools.
Upskilling benefits outsourcing companies by not only giving employees relevant but also enhancing those skills to provide customers with the best services possible. This, in effect, will lead to investments in training programs and education as companies race to keep up with the needs of their markets.
Social media has always brought people together online and outsourcing companies can leverage this existing channel to help clients with their customer service activities and marketing campaigns.
For this reason, social media will continue to be integral in helping businesses position themselves front and center. Apart from that, platforms such as Facebook, Twitter, and LinkedIn can also be used to resolve customer queries and nurture existing relationships.
The most effective way of making the most of these trends is to outsource technical and creative tasks to a team of offshore virtual assistants.
This is where companies that provide businesses with virtual assistants can be most helpful, as they can be made aware of the latest trends in the business to help make your company flourish.
OneVirtual Global Business Solutions provides you with the skills and insights your business needs to thrive. Give us a call at your most convenient time by booking a consultation here.
