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Christmas in the Philippines is never complete without sumptuous food. We are lucky to have rich culinary traditions that blend foreign influences with local flavors.  The only problem with [...]

As the demand for your services or products grows, your business needs to keep up by recruiting more employees.  However, the process can become costly as you spend time and resources gathering [...]

The Holidays wouldn’t be complete without partying. With the ensuing pandemic, however, safety remains a number one priority as gatherings for Christmas are discouraged this year.   Still, we [...]

Satisfying your ecommerce customers isn’t enough. Your business should also focus on retaining them for the long run.  Customer retention can be a complicated process, but getting the most value [...]

Despite the Covid-19 pandemic, the spirit of giving remains alive this Holiday Season. After all, we all need a reason to smile and the best way to do that is through the age-old tradition of [...]

This holiday season, it’s important that your e-commerce website provides the best experience for online shoppers.  For this, you’ll want to have all the right tools for managing your e-commerce [...]

Keeping your customers satisfied is one thing, but turning them into loyal clients should have a spot of its own in your long-term business strategy.   Indeed, for your brand to remain successful [...]

The biggest challenge to providing effective customer service is being able to resolve a problem as quickly as possible.  A customer may ring up the phone and your customer service team [...]

Your business may be looking for an effective team to handle your customer service. So, when you are looking to outsource this part of your business operations, it’s important to identify the [...]

Agents and brokers spend time and resources understanding the needs of their clients and making sure that they are properly represented at the negotiating table. This would explain why customer [...]