Outsourcing in 2019: The Four Trends that Matter
Outsourcing has helped multiple businesses minimize their workloads year after year. It is a rapidly evolving industry and companies – from SMEs to influential brands – see it as a tool for success.
According to the New York Times, some of the benefits that outsourcing brings, especially for small businesses, are improved efficiency, reduced cost of acquiring and managing labor, and the immediate deployment of resources and skills.
In order to make full use of these benefits, companies will need to know about the trends that are making an impact in the outsourcing sector.
It’s no secret that AI technology is evolving. Without a doubt, machines will likely take over common BPO tasks such as answering calls and responding to emails. Developments in machine learning and speech recognition have only amplified the need for companies to automate their customer relations management processes.
However, the application of AI technology is still far from perfect. Human creativity is still important to business processes. Moreover, customers get greater value when they engage actual CRM staff.
This is not to say that businesses should stay away from AI adoption. AI can benefit organizations by streamlining complex tasks and processes such as data cleansing and lead generation. It is only a matter of hiring the right people for maintaining and maximizing the benefits that automated systems could bring down the line.
Threats to cybersecurity have become critical issues for companies to address. With so much data being shared online, there will always be a presence of security risks that could affect your business operations and your reputation within your market. That said, businesses will need to know if the outsourcing companies they hire are fully equipped against phishing, viruses, hacking, and other dangers.
It is no surprise that spending for cybersecurity systems has soared 10.7% in 2018. The race for upgrading current security infrastructure will no doubt contribute to the cybersecurity industry’s growth in the long run.
Big data has become a reality that businesses will never escape from. The only way for them to tackle this reality is to adopt new tools for increasing the efficiency of managing large volumes of data. Cloud computing will no doubt hold a solid place in the world of business with services such as the iCloud and Digital Ocean becoming highly pervasive. Such tools, for one, are already being leveraged by outsourcing companies that handle a wide range of administrative tasks.
As business requirements change year by year, companies will have to revise the way they handle activities across all aspects. This would entail heavy workloads, which could be reduced by hiring more specialists.
Considering the costs of acquiring new talent locally, companies are beginning to discover the value of outsourcing their tasks to dedicated virtual assistants. In fact, virtual assistants are set to become the workforce of the future as they enable companies to uncover insights and seek out new growth areas.
With digital marketing and CRM becoming crucial factors for success, companies offering virtual assistant services will become your partners for expanding your business.
The world of outsourcing is changing rapidly and knowing about the trends that matter right now can help you make full use of the resources you spend on offloading your tasks.
For sure, the best way to get yourself started is to determine how virtual assistant services can help your business grow. You can begin by hiring an OVS virtual assistant today!
