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Marketing and customer service are not too far apart. They complement each other’s functions, so it’s important to secure a space for these distinct departments to work together.   There are many [...]

Customer complaints are mostly the biggest hurdle that your business has to handle. That is the reason why you need an effective customer support arm.  After all, you need to make sure that your [...]

Engaging your customers through social media can be a tricky task to handle, considering the platforms like Facebook and Twitter allow for almost instantaneous feedback. That said, you basically [...]

The effective use of social media is the best way to keep in touch with customers and understand how they feel about your brand. After all, social media has always been effective in bringing [...]

Setting up a website for your e-commerce business is essential. But without engaging content, your website won’t be able to produce the results you wanted.  Content continues to be king, so it’s [...]

For your e-commerce website to truly stand out, it has to have all the right elements in place.  You don’t build a website just because everyone is doing it, but because you want to give your [...]

The relationships you have with your customers is integral to keeping your business afloat in the market. Getting your customers aboard your company is already an exciting prospect, but unless [...]

Irate customers are the last thing any customer service representative wants. Indeed, handling such issues is never an easy thing. Only a handful of companies have perfected their processes. But [...]

Your company’s customer service team carries more weight for your business than you think. In fact, being able to invest more time and resources on improving your customer service can help you [...]

When it comes to growing your small business, you can never go wrong with making your brand visible in the search engine results pages (SERPs). For that, however, you need to craft an effective [...]