5 Ways to Nurture Patient Retention

Apart from inviting new patients to your practice, you also need to make your patients satisfied with your services. For that, you need a strategy that helps nurture patient retention.

A reliable and trustworthy clinic is more likely to scale. If you want yours to thrive, you will have to focus on building valuable relationships.

We are sharing what we think are the best ways to nurture patient retention. So, if you are serious about bringing your practice to new heights, read on:

Nurture Patient Retention the Right Way

Patient feedback helps you to understand what your clients love. It also shows what they dislike about your services.

Use surveys and encourage your patients to share their feedback in the form of reviews or testimonials. You can send out a cordial request via email. Give them the option to write or record their feedback. 

Doing this demonstrates your willingness to listen. This gives the impression that your clinic is responsive to the needs of your patients. 

 

Hospitality is part of your practice’s ethical obligations to patients. 

After all, your patients should be treated with the utmost respect and without prejudice. Give your clinic a warm and welcoming atmosphere. Your goal here is to ease up the fears and worries associated with a trip to the doctor.

You can’t provide the best patient experience without a touch of TLC. Whether it’s over the phone or at the reception desk, the way you treat your patients will stay with them for a long time.  

 

Your patients should learn to trust your clinic for a health issue in case they require another appointment in the future.

Building trust is crucial. The last thing you would want for your clinic is to turn patients away with your lack of professionalism. More so, you could lose out to your competitors if people find out you are not doing well in securing information or accommodating their needs. 

Showing your capacity for trustworthiness not only attracts people who need your services. It also creates opportunities for building long-term relationships and placing your practice in the spotlight. 

 

Keep it real with your patients. Personalized communications can help engage patients at a deeper level. This allows you to tap into insights that are crucial for understanding the unique cases of each patient. 

The key here is availability. Be responsive to every query that comes in. You will need to provide immediate feedback. Make sure your messages are empathetic, straightforward, and simple. 

To make the most of your personalized communications, you need a multi-channel customer service system. Use a mix of emails, voice, and SMS for sending out notifications, advisories, and follow-up information to each patient. You can ease this up by using the right tools for automating your messages.

 

Reach out and stay connected with new and older patients. Be consistent in your engagements to prevent patient retention from dropping. 

After all, your relationship with patients does not end with treatment or discharge. You need to keep your communication lines open so they will come to you first if ever a new issue pops up. 

 

It doesn’t have to be difficult to nurture patient retention. Then again, it requires a certain amount of effort to keep past and current patients engaged. One thing’s for sure, the way you nurture patient retention enables you to gain referrals and grow your practice.

To do that, you need a little help from a virtual medical assistant.

Nurture Patient Retention with the Help of OneVirtual Solutions

Since 2013, OneVirtual Solutions has helped improve the productivity of a number of medical practices. As a matter of fact, we have helped mental health clinics to dental clinics develop closer relationships with patients. Our virtual medical assistants are fully trained to provide creative and technical support for building patient retention.

Here is a full list of services we can offer:

• Digital marketing
• Web development
• Medical transcription and data entry
• Customer service
• Appointment setting
• Blogging and copywriting
• Medical coding and billing
• Back-office support
• Virtual reception desk

If you have specific tasks that you want to offload, let us know so we can find a virtual assistant that suits your goals.

Get started by scheduling a FREE consultation!